Effective Date: March 2, 2026
At Zeirbank, we are committed to protecting your privacy and ensuring the security of your personal and financial information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, mobile application, and digital banking services.
To provide you with a seamless digital banking experience, we collect the following types of information:
Personal Identification: Full name, date of birth, gender, nationality, and government-issued identification numbers (e.g., NIK, Passport, or Tax ID).
Contact Information: Email address, phone number, and residential address.
Financial Data: Bank account details, transaction history, credit history, and source of funds.
Technical Data: IP address, device type, operating system, and unique device identifiers.
Biometric Data: With your explicit consent, we may collect facial recognition or fingerprint data for secure authentication.
Zeirbank uses your data for purposes including, but not limited to:
Identity Verification: To verify your identity during account opening (Know Your Customer/KYC).
Service Delivery: To process transactions, manage accounts, and provide customer support.
Security & Fraud Prevention: To monitor for suspicious activities and protect your account from unauthorized access.
Legal Compliance: To comply with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations.
Personalization: To offer tailored financial products and promotions that suit your needs.
Zeirbank does not sell your personal data to third parties. We may share your information only under the following circumstances:
Regulatory Authorities: When required by law, court order, or government request (e.g., Central Bank or Financial Services Authority).
Service Providers: With trusted third-party partners who assist in our operations (e.g., cloud hosting, payment gateways), provided they adhere to strict confidentiality agreements.
Credit Bureaus: To report credit information as required by banking regulations.
We implement industry-leading security measures to protect your information, including:
End-to-End Encryption: Using $AES-256$ and $SSL/TLS$ protocols for data in transit and at rest.
Multi-Factor Authentication (MFA): Requiring multiple steps to verify access to your account.
24/7 Monitoring: Continuous system audits to detect and prevent potential data breaches.
As a Zeirbank customer, you have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Request the correction of inaccurate or incomplete information.
Deletion: Request the deletion of your data, subject to legal and regulatory retention requirements.
Withdrawal of Consent: Opt-out of marketing communications at any time via the app settings.
We use cookies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings, though this may affect the functionality of certain services.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by financial record-keeping laws (typically 5 to 10 years after account closure).
Zeirbank reserves the right to update this Privacy Policy to reflect changes in our practices or legal obligations. We will notify you of any significant changes via email or an in-app notification.
If you have any questions or concerns regarding your privacy, please contact our dedicated team:
Email: dpo@zeirbank.com
Address: Zeirbank Tower, Financial District, Jakarta, Indonesia
Live Chat: Available 24/7 via the Zeirbank Mobile App